xMatters Closes Fiscal Year
The increase was driven in part by the launch of the Global Partner Program, which brought together more than 200 global integrators and partners to enable a communications layer across insights from any business system. xMatters also made its Integration Platform widely available during the 2016 fiscal year. The new platform connects business processes across modern and legacy technology systems, enabling customers to set up productive DevOps environments while maintaining traditional IT service management investments.
"2016 was a record-breaking, award-winning year for us and I couldn't be more proud of our team," xMatters CEO Troy McAlpin said. "Our intelligent communications platform has put us at the forefront of the DevOps revolution by helping companies to modernize their technology operations. We're excited to continue this important work breaking down communication barriers that exist in technology organizations."
Continued product innovation designed for actionable mobility, stakeholder communication and major incident management has enabled xMatters to relay messages faster with high precision, reducing Mean Time To Repair (MTTR) as much as 70 percent. By establishing escalation rules that identify which teams and employees should receive critical messages, xMatters has helped service desk call volumes drop up to 75 percent.
xMatters brought on more than 100 new customers in 2016, including international enterprises Vodafone, AXA Insurance, Danske Bank, Sony Network Entertainment, Molina Healthcare, The Telegraph and Essex City Council. During this time, xMatters held an industry-leading customer retention rate of more than 96 percent.
"Millions of customers rely on Vodafone for their communications and entertainment needs, so when any of its services go down, restoring service quickly is critical," David Jeal, Head of VGE IT Engagement and Portfolios at Vodafone, said. "Implementing the xMatters platform has resulted in faster resolution time & more proactive communication, leading to higher service satisfaction."
xMatters has expanded its team and infrastructure aggressively in response to the record growth. In 2016, xMatters added six new data centers in Australia, Singapore, Switzerland and the U.S. The company brought on Dave Reardon as SVP Sales and Samantha Loveland as VP Client Success and grew its global team by 30 percent. Fortune also recognized the company as the Best Medium Workplace in Tech.