Sberbank of Russia Issued Its Annual Report
OREANDA-NEWS. June 4, 2012. Sberbank of Russia issued its Annual Report for 2011 which combines the Bank’s report on activities in corporate social responsibility (CSR) with management report on activities and financial results.
It the second report or Sberbank prepared according to the international standard GRI (Global Reporting Initiative) in corporate social responsibility. The report complies to “B” application level for GRI standard, and demonstrates significant progress of Sberbank in planning and disclosure of information about completion of its goals in CSR (Sberbank’s report for 2010 was rated for application level “C”).
The Report is structured according to main priorities of policy of OJSC Sberbank of Russia in CSO established in 2011 on results of the Bank’s dialogue with major stakeholder groups (customers, employees, state and society, shareholders and investors) (you may find the Policy at website of the Bank at: http://www.sberbank.ru/common/img/uploaded/files/pdf/POLICY_for_Corporate_Social_Responsibility.pdf).
The Report covers major initiatives and results obtained in each priority areas, and approaches of the management to implementation of initiatives of Sberbank in CSO. The Report describes approaches of the Bank to development of dialogue with interested parties. The report contains interviews with top managers reflecting close liaison between business development goals and corporate social responsibility of the bank.
Results of the Bank in corporate social responsibility for 2011 include:
over 8 billion rubles provided in loans to small and medium businesses
launch of a new product - “Business start” (funding of small business from a “zero point”0 offering about 100 ready business projects – either as franchising or created jointly with Sberbank’s clients from medium-size and large business segments
launch of study system “Client’s voice”
total level of satisfaction from Bank’s services among retail clients has grown by 4% during 2 years and by end of 2011 it reached 80%
872 service outlets have been opened in new form in the course of implementation of the program of reformatting of the branch network
number of active users of “Sberbank OnL@in” reached 2.4 million people, “Mobile Bank” – 5.3 million people
about 71 % of all retail transactions of clients is performed through remote service channels
2 461 of client servicing outlets were made barrier-free and accessible for the disabled
over 770 million rubles has been spent for training of Bank’s personnel
average time of training of one employee of the Bank is 114
created a labor disputes commission
launched a Corporate pension program
about 1.8 billion rubles has been spent for insurance of employees
over 85 % of employees passed comprehensive medical examination
in the last three years about 315 billion rubles of overall investments have been spent to fund 50 projects in energy saving and increase of energy efficiency
experts studied 20 applications for projects in modernization of technological equipment in different branches of the economy for the total emissions reduction 56 million tones of CO2 equivalent
total volume of emission reduction according to approved/submitted for approval joint projects in 2010-2011 was 149 million tones of CO2 equivalent
“Publication of the Report for 2011 demonstrates commitment of OJSC Sberbank to reach its financial and non-financial goals using principles of responsible business and in compliance with the bank’s Mission”, - commented the President, Chairman of the Board of Sberbank of Russia German Gref.