OREANDA-NEWS. Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading IT services, consulting and business solutions firm reported its consolidated financial results according to IFRS for the quarter and financial year ended March 31, 2014.

Commenting on the 2013-14 performance, N Chandrasekaran, CEO and MD, said: “We have delivered strong growth and strengthened our competitive positioning in the market. We have maintained our momentum, improved our quality of growth, deepened our relationship with customers and expanded our presence in newer markets like Europe during the past 12 months. Our strategic investments including those in digital technologies are providing a compelling value proposition as well as helping us anticipate and shape new market trends successfully.”

Looking forward to financial year 2014-15, Mr Chandrasekaran added: “We are upbeat that the next 12 months will bring many more opportunities for growth across multiple industries and markets. As an organisation, we remain focused on disciplined execution of our strategy as well as on energising 300,000 TCSers to ensure they make a difference to their customers, their colleagues and the community.”

Rajesh Gopinathan, chief financial officer, said: “Our focus has been to stay disciplined in operations while supporting business growth across multiple markets, industries and technologies. We enhanced our profitability to industry-leading levels despite macro and currency volatility through the year. We are continuously investing to stay ahead of the curve.”

There was holistic growth across markets and industries during the financial year. Europe led growth in major markets, while UK and North America continue to grow in line with the company average. All major industry verticals grew in double digits led by retail, manufacturing, life sciences and healthcare, and BFSI during FY14.

TCS's full services capabilities continue to be leveraged by customers with new service lines growing at a fast pace led by infrastructure services, assurance services, global consulting and enterprise solutions.

Among the new initiatives taken in the last 12 months by TCS were:

Launch of a unique all-female business process service centre in the Kingdom of Saudi Arabia.

Inauguration of a new 10,000-seat campus in Gandhinagar, Gujarat.

Launch of a new 10,000-seat corporate learning centre in Trivandrum.

Title sponsorship of the TCS New York City Marathon for eight years starting November 2014.

Key digital wins in Q4

Engaged by large Australian retailer for multi-channel enablement of merchandising systems using master data management.

Selected by a major European bank for a consulting engagement to define strategic roadmap leveraging big data for its credit risk transformation programme.

Chosen by a leading merchandiser to roll out a field sales mobile application in Asia Pacific.

Chosen by European supplier of photolithography systems to strategise and execute all its mobility projects.

Engaged by North American insurance firm to enhance property casualty management using big data.

Selected by a leading US telecom service provider to create a real-time ecosystem for data-driven decision-making.

Implementing a customer decision platform to enhance guided behaviour for a North America-based leading telecom provider.

Engaged by a global aerospace product manufacturer to develop creative user experience designs.

Engaged by a global hi-tech company to transform their sales and operations business intelligence systems using big data technologies.

Engaged by a British pharmaceutical and health care company to transform its supply chain analytics using big data.

Define and execute strategy for master data management programs for North American aircraft engine manufacturer.

Consult on transforming order-to-cash business processes using big data for European telecom manufacturer.

Create integrated marketing and technology platform for large global media and information services firm.

Redefining customer interfaces for leading North American insurance provider for all online platforms.

Develop field force solution for a direct broadcast satellite television provider in India.

Engaged by leading UK bank for developing a suite of consumer-facing mobile applications.

Engaged by European telecom manufacturer to perform consumer analytics using the big data platform.

Develop patient survey mobile application for one of the largest US-based pharmaceutical companies.

Engaged by a Middle East petrochemical company for mobile application development and testing.

Key wins in Q4

Engaged by leading European utility to operate and transform customer service processes with an aim to making them a leader in customer satisfaction within the industry.

Selected by a North American Fortune 500 multi-specialty pharmaceutical company for a multi-year, multi-million dollar deal in the area of core infrastructure operations.

Awarded multi-year engagement by North American global leader in process manufacturing to transform and manage its global infrastructure.

Selected by large European insurer to enhance customer experience by modernising its IT footprint.

Selected by Middle East based global shipping company to establish a shared service centre covering shipping documentation and finance and accounting processes.

Awarded a contract by a leading retail bank in Middle East to transform and run mission-critical systems and operations, leveraging TCS BaNCS and full spectrum of managed services.

Selected by leading publisher to consolidate and transform technology infrastructure to accelerate digital transformation.

Selected by a leading European apparel and general merchandise retailer to manage their end-to-end application and infrastructure operations.

Human resources

“We trained and integrated 61,200 professionals who joined TCS during 2013-14. With business demand continuing to be robust, we have made almost 25,000 fresh offers on engineering campuses for trainees who will join us from the second quarter of the new fiscal year,” said Ajoy Mukherjee, executive vice president, head, global human resources. “We continue to build a next-gen organisation that is social, engaged and collaborative, and these efforts are having a positive impact with retention rates rising in the last financial year as employees see TCS as an organisation that offers them a progressive career path.”

The total employee strength of the company stood at 300,464 professionals. In Q4, the gross employee additions were 18,564 and net employee additions were 9,751 professionals. Of these 7,572 trainees and 7,401 laterals recruited in India, while 3,591 employees were hired in international locations.

High utilisation rates have been maintained in the fourth quarter with utilisation excluding trainees at 83.8 percent, while utilisation including trainees was at 77.9 percent. The overall attrition rate was at 11.3 percent with IT attrition at a low of 10.40 percent and BPS attrition below 15 percent threshold to 14.90 percent on a LTM basis.

The average age of a TCS employee is 29 years while 32.7 percent of the workforce comprised of women with 118 nationalities represented in the workforce.

Innovation and intellectual property

As of March 31, 2014, the company has applied for 1,746 patents including 211 applied during the quarter. Till date, the company has been granted 114 patents.

Awards and recognition

Recognised as world's Fastest Growing Global IT Services brand by Brand Finance, the world's leading brand valuation firm.

Recognised as one of the 'Achievers 50 Most Engaged Workplaces' in United States for second year in a row.

TCS won RASBIC awards for sixth year in a row at the World HRD Congress:

Best overall recruiting and staffing organisation of the year.

Recruiting and staffing industry leader of the year.

Best use of technology for recruiting.

Innovation in recruitment.

Best social networking recruitment effort.

Best employee referral programme.

TCS BPS grabbed four awards at the 'BPO Excellence Awards 2014':

BPO organisation of the year.

Operational excellence and quality.

Best employer brand of the year.

'Social change' agent.

Won Indian MAKE Award for 2013 for a second consecutive year.

TCS UK wins gold award for 'innovation in learning'.

TCS China won two awards at the 2014 22nd Global HR Excellence and Benny Awards:

Compensation benefits insurance programme.

Talent management.

Four awards at World HRD Congress 2014:

Talent management.

Innovation in recruitment.

Contribution to cause of education.

Fun at work initiatives.

Winner of ServiceNow's most significant Education and Enablement Partner Award 2013.

TCS China recognised in 'Deloitte Technology Fast 500 Asia Pacific 2013' ranking.

Ranked as the No1 Employer in Europe by Top Employers Institute:

Certified as leading employer in eight European countries - Belgium, Denmark, France, Germany, Netherlands, Sweden, Switzerland and the United Kingdom.

Recognised for distinction in assurance and software test automation at Fifth Annual ATI Automation Honors.

LegalEra Awards 2014:

Best global in-house legal team of the year.

Best general counsel of the year.


Best managed company.

Best investor relations.

Most committed to a strong dividend policy.


TCS wins Global CSR Excellence and Leadership Awards.

TCS's Research Scholar Programme and Adult Literacy Programme were each awarded prizes in the category of education and training - social enterprise.