ACN: Flash Wireless Picks Spirent for BYOD Play
By teaming with Tweakker, Flash Wireless can now execute the next phase of its planned growth plan – seizing additional market share of the BYOD market. By harnessing Tweakker’s Automatic Device Configuration tool, a Flash Wireless customer will never again have to request APN settings to get online. The settings will be sent automatically to the user’s device as soon as a new Flash Wireless SIM card is activated, providing operators with the shortest time to new revenue.
Flash Wireless is also adding Tweakker’s intuitive smartphone Device Guides to its website for customer self-care. The guides will also be used by Flash Customer Care Agents when confronted with any connectivity issue in signing up new customers. With Tweakker’s guides, Flash Customer Care Agents are transformed into highly-knowledgeable product specialists and can send setting links for specific devices by SMS to customers to get then instantly online.
“By tapping the sheer ingenuity of Tweakker’s connectivity tool and device guides, we expect to achieve a threefold productivity gain in resolving connectivity problems as they arise, while even more importantly, creating a seamless experience for our customers,” says Robert Stevanovski, Chairman and Co-Founder of ACN, Inc. “Tweakker’s services and products will be a key platform for our drive further into the BYOD market.”
Dennis Poulsen, general manager of Spirent Tweakker, adds: “BYOD users are demanding, fickle customers and their loyalty can only be won by delivering the best possible customer experience. With all its business units now being Tweakker-enabled, Flash Wireless has the tools to capture this valuable market.”
As part of its direct selling business model, ACN Independent Business Owners (IBOs) offer consumers a variety of essential services for home and business, with Flash Wireless as one of its premier services. Flash Wireless gives customers the option to choose from three of the nation’s top networks, including 4G service on America’s Largest, Most Reliable Network.
Collectively, ACN IBOs account for 60 million buying decisions every month. Spirent Tweakker enables MVNOs, MNOs and OEMs to radically reduce time to market for new devices and services while ensuring the highest quality, and radically reduce time to resolve user experience degradation through end-to-end visibility and real-time automation and response. Solutions include: APN setup platform, interactive self-help guides, device analytics, embedded applications and remote application management solutions.