Konecranes Extends Service Presence in Digital-Industrial Data Landscape
OREANDA-NEWS. Konecranes extends its lifting equipment service presence in the digital-industrial data landscape with the repositioned TRUCONNECT® Remote Service suite and improved functionality of the yourKONECRANES.com customer portal, which becomes available to customers in more countries.
Konecranes Service is built on the foundation of Lifecycle Care, a systematic approach to maintenance, supported by world-class tools and processes. Konecranes delivers Lifecycle Care in Real Time, using the Industrial Internet to connect data, machines and people. Crane usage and maintenance data is combined with Konecranes knowledge and experience, providing insights that allow customers to optimize their maintenance operations and activities.
TRUCONNECT Remote Monitoring uses sensors to gather usage data—running time, motor starts, work cycles and brake condition. Alerts are notifications, by text or email, of events such as hoist overloads, emergency stops and over-temperatures. TRUCONNECT Remote Support provides 24/7 access to a global network of crane experts and specialists, offering problem solving and troubleshooting to help reduce unplanned downtime.
“TRUCONNECT can help keep customers aware of the condition of key crane components, such as hoist brakes,” says Esa Kukkola, Product Manager for Remote Service. “TRUCONNECT is an important data source for Business Reviews, because it gives our customers insights they can use to develop operator training, conserve the lifetime of components and spend on maintenance with more confidence.”
Customers have access to yourKONECRANES.com, the Konecranes customer portal. Usage data, maintenance data and asset details are linked, giving a transparent view of events and activities over any selected time interval. Aggregated data can be viewed, analyzed and shared quickly, for a single asset or an entire fleet, including information from TRUCONNECT-enabled assets. Insights can be drawn by observing anomalies, patterns and trends, helping users make fact-based decisions for optimizations.
The expanded data gathering functions of Konecranes TRUCONNECT Remote Service suite and the yourKONECRANES customer portal are key developments in the delivery of Lifecycle Care in Real Time.
Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals. Konecranes provides productivity-enhancing lifting solutions as well as services for lifting equipment and machine tools of all makes. In 2014, Group sales totalled EUR 2,011 million. The Group has 12,000 employees at 600 locations in 48 countries. Konecranes is listed on the Nasdaq Helsinki (symbol: KCR1V).