OREANDA-NEWS. IDGC of Centre summed up the results of sale of value-added services for the six months of 2017. During the reporting period, the company received 67,855 applications for the provision of value-added services. 49,187 contracts were concluded with consumers, 46,135 contracts were executed.

The range of value-added services provided by IDGC of Centre is expanding. Today the company offers its customers nine types of value-added services: execution of work related to the client’s competence in the process of grid connection ("Grid connection support"); installation and replacement of metering devices; setup of outdoor lighting systems; operational and technical maintenance and repair of electrical networks and electrical equipment; reinstallation of power grid facilities; testing and diagnostics of equipment; energy audit and energy service; design and construction of energy facilities.

The service "Grid connection support" is one of the most popular services of the company. At its order the client receives the whole range of works "turnkey" - from documentary registration to the actual connection of the facility to the power grid, while saving time and money. In 2015, IDGC of Centre launched a project to develop this service, the branches of Voronezhenergo and Kurskenergo were selected for its pilot implementation. As the first results showed, the service is very much in demand by consumers. Taking into consideration the positive practice, IDGC of Centre decided to develop the project in other regions of the company’s service area. In 2016, the Lipetsk and Belgorod branches of IDGC of Centre joined its implementation. Since 2017, measures to develop and promote this service have been conducted in all branches of IDGC of Centre. The number of contracts concluded for the six months for the provision of the service "Grid connection support" was 7,824.

IDGC of Centre constantly improves the quality of services. The company uses modern technologies and communication channels to make the process of interaction with customers as comfortable as possible. The Office for interaction with customers of IDGC of Centre’s branches conducts seminars and round tables for individuals and legal entities, exit presentations and round tables on connection to grids, etc. Special technical measures also help improve the quality of value-added services. Among the most effective in their line is the supply by the branches of metering devices, which made it possible to significantly shorten the time for performing the work in the direction of providing value-added services, as well as automation of contractual work, which resulted in an almost twofold decrease in the contract processing time.