Dynegy is the top retail electricity supplier for customer satisfaction in Ohio
OREANDA-NEWS. Dynegy (NYSE:DYN) is the top retail electricity supplier for customer satisfaction in Ohio according to J.D. Power’s 2016 Retail Electric Provider Residential Customer Satisfaction StudySM,released last week.
The study measured retail electric providers in competitive markets by examining satisfaction among residential customers across five key factors: price; communications; corporate citizenship; enrollment/renewal; and customer service.
Dynegy received the highest score in Ohio and was distinguished by our price and communications. The 2016 Retail Electric Provider Residential Customer Satisfaction Study is based on responses from 20,000 electric retail residential customers of the 91 ranked retail electric providers in nine states regarding their experiences with their retail electric provider. Online interviews were conducted August 2015 through June 2016.
“Being transparent is a fundamental way Dynegy does business. Making customers informed about electric choice, helping them understand their contracts, and keeping them happy through proactive and open communication is a successful business formula,” said Sheree Petrone, President of Dynegy’s Cincinnati-based retail company. “Dynegy takes pride in the work we do and the communities where our customers and employees live and we will continue to put our customers at the center of our business each day.”
Dynegy continues its focus on helping customers make the right electric supply choice. Earlier this month, Dynegy launched a new website with streamlined navigation, enhanced information about electric choice, and featured easy-to-understand electric plans for homes and businesses. In addition, Dynegy has a top-performing call center serviced by a minority-owned business located in the US. Customer calls are answered by a representative in 10 seconds or less on average.
“We are honored to receive this award and to have earned the praise of our customers,” said Robert C. Flexon, President and CEO, Dynegy Inc. “This award is a testament to the hard work of the Dynegy team in Ohio who will continue to work and communicate with our residential and commercial and industrial customers to understand their needs and find the best value and plan for them.”
Dynegy is also Ohio’s second largest power generator, producing more than 5,500 megawatts of electricity—enough to power four million homes.