Convergys partners with Telia Norge AS for Network IVR
OREANDA-NEWS. June 23, 2016. Convergys Corporation (NYSE: CVG), a global leader in customer management, with a dedicated Customer Technologies division, has been awarded the agreement to supply its Network IVR Solution to Telia Norge AS. This service will allow the Norwegian telecommunications provider to offer cloud-based voice and video services to domestic and business subscribers throughout the Nordic region.
“The Convergys platform satisfies our current and foreseeable media processing needs, and combined with the ability to run the services from our private cloud, we now have a very cost-effective solution,” says Francisco Valseca, Project Manager for Telia Norge AS. “Convergys’ IVR allows us to consolidate voice services into one single platform.”
“We are pleased to have been selected to supply the next generation of network services to Telia Norge AS,” says Stuart Eveleigh, Vice President Convergys CIT International. “The flexibility and expertise of the Convergys employees and the fully virtualised solution were key factors in winning this deal. It will be a great opportunity to work with Telia Norge AS in the Nordic region in what is a fast and innovative market.”
Telia Norge AS Company:
The new generation telco. Our 21,000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. With a strong connectivity base, we’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365 - on their terms. Headquartered in Stockholm, the heart of innovation and technology, we’re set to change the industry and bring the world even closer for our customers.
About Convergys Technologies:
Convergys Technologies, a sub division of Convergys, provides solutions to the telecommunications industry. It has the breadth and diversity to provide solutions for all tiers of operators, from online charging to call completion and messaging solutions, all leading to an increase in revenue and loyalty in saturated market circumstances.
Convergys offers the expertise, technology and experience that ensure you’re successful from the start.
To discover what Convergys Technologies can offer, visit: www.convergystechnologies.com