Salesforce: How our Customers Run Their Business From Their Phones
OREANDA-NEWS. August 31, 2016. When I went on my first business trip in 2005, the world was a completely different place. I had a personal mobile phone, but it wasn’t connected to my work email. I had my work laptop with me, but spent more trying to get online via a spotty hotel wired connection than actually working. I was basically cut off from my office, and there wasn’t much I could do about it.
Fast forward to May of 2016, when I used a work-issued mobile phone and the Salesforce Events app to track conference sessions I was attending, all while using Chatter on Salesforce1 to stay in touch with my team. It didn’t matter if I was responding to emails while waiting in line to get coffee, or reviewing blog post edits in a Google doc, I was fully connected and thus highly productive.
The world has come a long way in terms of mobile connectivity, and here at Salesforce, we’re getting a front-row glimpse of the innovative ways our customers are running their business from their phones. Earlier this year, we ran a contest we dubbed Salesforce1 Smart Move, asking customers to tell us how they’ve used Salesforce1 to transform their business. They sent us a screenshot of their custom action, integrated partner app, business use case and other activations in Salesforce1.
We received hundreds of awesome entries — and they were all really great. We took 5 of our favorite stories and put them in an e-book. From delivering fast, efficient support, to tracking consulting hours, we want to show you how people are using Salesforce1 to work smarter and faster. In this e-book, you’ll see real world examples of how people use Salesforce1 every day:
Smarter business operations. Get a holistic view of all your data and information to solve technical challenges.
Always-on support. Supporting users wherever they are— at their desks, in breakrooms, or in the field.
Efficient time management. Easily log consultation hours or keep track of your own productivity.
Tracking connected cars. The Internet of Things helps you keep tabs on your moving workforce.
Fast, accurate customer service. Keep technicians in the field completely connected from one job to the next.