OREANDA-NEWS. August 17, 2007. Rapidly growing Ukio bankas pays bigger attention to client service and the quality of services rendered. To improve this area the bank arranges regular employee training and encourages employees to seek better results. To this end Ukio bankas held the best client service competition and six best client service specialists were awarded bonuses for good results, reported the press-centre of Ukio bankas.

Birute Jablonskiene from Siauliai Branch won the first prize, two second prizes were shared by Loreta Apdulskiene from Ukmerge Branch Jonava Client Service Unit and Teresa Klimasevskaja from Vilnius Branch. Three third prizes were given to Alina Jankauskaite from Panevezys, Vladislava Jaruseviciene from Alytus and Marija Zita Osvaldiene from Kaunas branches.

“Wide network of the bank’s branches, customer tailored service packages and professional quality service are the cornerstones of our success. Our aim is to encourage the most professionally working Ukio bankas client service specialists who would set an example to all client service officers,” said Ukio bankas CEO Gintaras Ugianskis.

The main criteria in selecting the best client service officers were results of knowledge assessment test, half-year sale results and response of the clients. These criteria were used in the assessment of officers in 12 Ukio bankas branches and 37 Client Service Units.

This year in March Ukio bankas took part in Good Service Appreciation campaign. A secret buyer’s test made during the campaign supplemented individual evaluations of the bank’s customers. According to the generalized results of the survey Ukio bankas was among ten best service providers.

According to G. Ugianskis, these results prove that the level of Ukio bankas services is high and at the same time oblige to seek perfection. According to Ukio bankas CEO, excellent results urge to raise the bar.