OREANDA-NEWS. May 26, 2011. The project is aimed at improving efficiency of business processes and customer service quality: the CRM system will allow optimize operation of selling divisions and call centers. Terrasoft Group of Companies was chosen as the contractor. The CRM system will allow the company streamline the document flow, manage client information more efficiently and thus improve customer service quality. The implementation of the system will expedite insurant request processing and the process of loss event examination. “Our company is interested in the active use of cutting-edge technologies and international experience in the field of insurance. The bid by Terrasoft, one of the leaders in the software market, meets our requirements. We expect that the implementation of the CRM project will allow Allianz Ukraine enhance the efficiency of business processes and take yet another step towards the development of client orientation” – said Harry Andreasian, Allianz Ukraine CEO.