OREANDA-NEWS. January 14, 2013. Tata Motors has introduced an unbeatable four-year warranty on its entire range of heavy trucks with 25 tonnes and higher Gross Vehicle Weight (GVW). With this, Tata Motors has become the first company in India to offer a standard 4-year warranty on heavy trucks, a clear reflection of the reliability and durability of Tata Motors trucks.

The warranty, applicable on the full range of tractor trailers, multi-axle trucks and tippers of 25 tonnes GVW and above, covers the vehicle’s driveline (engine, gear box and rear axle) as a standard offer. In addition, the warranty on the rest of the vehicle has been enhanced from 18 months to 24 months.

Tata Motors accounts for two of every three tractor trailers, multi-axle trucks and tippers with 25-tonne GVW or higher, sold in India.

Commenting on the introduction of the four-year standard warranty, Ravi Pisharody, executive director, commercial vehicles, Tata Motors, said, “For close to 60 years now, Tata Motors has been a step ahead in offering new technologies, products and value added services. The four-year warranty is another industry first, in our pursuit of partnering the customer through the lifecycle of the product. We believe that it is a perfect new year gift to our customers.” The warranty is applicable on vehicles sold after January 6, 2013.

Tata Motors has designed the four-year standard warranty based on the lifecycle cost study of over 15 lakh Tata trucks and tippers operating all over the country, in varied terrain and loading conditions. The warranty is supported by Tata Motors' extensive dealership and service network of over 1,300 touch points. On the highways of India, there is a Tata Motors touch point every 50km.

This extensive coverage is backed by Tata Alert, a highway assistance programme for medium and heavy commercial vehicles, available across all national highways in India. Through Tata Alert, drivers receive on-site breakdown assistance within four hours of dialing a toll-free helpline number (1800-209-7979). The 24x7 Tata Alert service ensures that a vehicle is put back on the road within 48 hours from the time restoration work begins. In case of major repairs and the vehicle carrying perishable goods, Tata Alert provides load transfer assistance.