OREANDA-NEWS. Aegis Limited, a leading outsourcing and technology services company and part of the USD 27 billion Essar conglomerate, announced that it has been the recipient of the Silver MVP Quality Award from Technology Marketing Corporation's (TMC) CUSTOMER magazine.

CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries since 1982. CUSTOMER’s MVP Quality Awards acknowledge organizations with a true commitment to high ethical quality standards, methodology and business compliance.

Mr Sandip Sen, Global CEO, Aegis Limited, said, “Aegis has earned the MVP Quality Award for the fifth consecutive year; this progression clearly outlines our dedication and commitment to providing the best customer experience while continuously maintaining an innovative approach to quality, and offering cost-effective, high-quality solutions to many of the world’s leading brands.”

Mr Peter Bloom, President, North America and Global Quality & Customer Experience, Aegis Limited, added, “Our quality program is focused on providing the client and Aegis with an accurate view of the business, leveraging the call center for insights into the business, and driving improvements in CSAT, sales, cost and compliance.

CUSTOMER, the leading publication in CRM, call centers and teleservices since 1982, has honored Aegis as an elite leader in the call center industry with a supreme commitment to customer service.

“Aegis has impressed our editors at CUSTOMER with their ability to build a feeling of community while providing impeccable customer service,” said Mr Rich Tehrani, CEO, TMC. “Aegis has demonstrated a true commitment to high ethical standards, stringent policies and challenging goals.”

Aegis is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees. Aegis services over 300 clients from verticals such as banking and financial services, insurance, technology, telecom, healthcare, travel and hospitality, consumer goods, retail, and energy and utilities. The company is wholly owned by Essar, a USD 27 billion conglomerate.