Aegis Clinches the Frost & Sullivan Malaysia BPO Service Provider of the Year Award for the Second Consecutive Year
OREANDA-NEWS. Aegis Limited, a global outsourcing and technology Services Company was recently awarded the Malaysia BPO Service Provider of the Year award for the second consecutive year. The award was presented to Aegis at the 2016 Frost & Sullivan Malaysia Excellence Awards banquet, held at Grand Hyatt Kuala Lumpur on April 14.
“Aegis established its strategic presence in Malaysia via acquisition of Symphony BPO in 2014. Aegis has done remarkably well to amalgamate its global best practices and Symphony’s local strength to further expand and surge ahead of competition despite tough economic environment and vulnerability in the Malaysian currency,” said Krishna Baidya, Head – Customer Contact Research, Digital Transformation Asia Pacific at Frost & Sullivan.
He added that the company’s customer-centric strategy, technology sophistication, comprehensive service portfolio have enabled Aegis to retain and grow its customers in 2015, thereby setting a new industry benchmark in the Malaysian BPO market.
“While the company achieved a high double digit revenue growth in 2015, Aegis continues to leverage Malaysia as a strategic delivery location due to its multi-lingual language capabilities and further strengthened domain expertise to support diverse requirements equally from both domestic and international clients,” Mr. Baidya said.
Sandip Sen, Global CEO, Aegis said “We are honored to be presented with the Malaysia BPO Service Provider of the Year award for the second consecutive year. Excellent Delivery capabilities, High Quality talent pool and Multi-lingual competencies make Aegis Malaysia a great partner for clients across the United States, Europe and Asia Pacific. The Malaysian economy, due to its macro-economic factors such as a strong economy, stability, good connectivity, government support and a well-developed infrastructure, has reached an inflection point which is conducive for the growth of the IT-BPM industry."
The Frost & Sullivan Malaysia Excellence awards, in its 12th year running now, have identified and honored best-in-class companies that have demonstrated excellence in their respective industries.
Aegis Malaysia currently provides multi-channel, multi-ethnic and multi-lingual Customer Lifecycle Management services across domestic and international sourcing markets such as Singapore, Japan, Korea, Thailand, Indonesia, Australia, North America and Far East.
The company also increased its capacity in Malaysia to over 2,500 employees, supporting some of the large and mid-sized organization cross Customer Management, Finance & Accounting and SMAC enabled BPM solutions. At the time of acquisition, the headcount stood at about 1,000.
The recipients of the 2016 Frost & Sullivan Malaysia Excellence Awards were identified based on an in-depth research conducted by Frost & Sullivan's analysts. The award categories offered each year are carefully reviewed and evaluated to reflect the current market landscape and include new emerging trends.
The short-listed companies were evaluated on a variety of actual market performance indicators which include revenue growth; market share and growth in market share; leadership in product innovation; marketing strategy and business development strategy.
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Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 43 locations across 9 countries with more than 40,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 35 billion conglomerate.