OREANDA-NEWS. According to Ukrsotsbank's press-release, which make reference to a study carried out by TNS UKRAINE,  Ukrsotsbank entered the TOP-6 banks that are most frequently visited by Ukrainians and the service of which the latter like best of all. According to the study, on the average, 78% of bank's clients are satisfied with cooperation. The cooperation with the bank means any of the operations conducted with the participation of bank, including utilities payment and currency exchange.6.5% of the respondents called Ukrsotsbank to be the most visited bank, which enabled the bank to take the 6th position in the rating. According to the study, there are some differences between the level of satisfaction among various banks clients. For example, 73% of clients "like" service of Ukrsotsbank which entered the TOP-6.

Worthy of note is that the satisfaction indices do not depend upon which capital bank has – a foreign or a national one. After being bought by foreign investors many banks begin to wonder how to position themselves in the Ukrainian market, as the Ukrainian bank, or as a foreign one — the study authors note. However, the results of the study show that the majority of Ukrainians (69.3%) do not even imagine which Ukrainian banks at the moment changed their domestic owner to a foreign one. Most people are simply not aware of the fact of these financial institutions acquisition.Moreover, according to the study, the respondents don’t change the attitude to the banks about new owners of which they knew. It mostly remained the same, with no change for better or worse. "This may indicate that the attitude to banks and the satisfaction of working with them to a lesser extent depends on which kind of capital - domestic or foreign - owns the bank,” notes TNS-UKRAINE.

This is not the first case of our country citizens high confidence towards Ukrsotsbank.  According to GFK Ukraine research held for Correspondent magazine (dated May 19, 2007), Ukrsotsbank was recognized as the most customer-friendly bank in May of the year 2007. The rating took into account factors such as: the competence of the bank employees and banks` branches work schedule convenience. The study was conducted in 2005-2006.

Ukrsotsbank's financial summary, as of September 1, 2007:

Net assets - UAH 26.517 billion
Loan portfolio - UAH 20.260 billion
Funds of legal entities deposited in the Bank’s thrift and current accounts - UAH 7.021 billion
Funds of individuals deposited in the Bank’s thrift and current accounts - UAH 6.344 billion
Capital – UAH 2.840 billion
Net profit – UAH 263 million

In January-June of  2007 Ukrsotsbank’s share on the net assets market  was increased by 0.3% up to 5.5% that corresponds to the fourth position in the TOP-10 of Ukrainian banks (the sixth position as of January 1, 2007).

The Bank’s presence on the individual crediting market increased up to 9.6% which corresponds to the fourth position in the rating (8.9% as of January 1, 2007). The Bank’s share on the corporate crediting market increased from 3.4% (as of January 1, 2007) to 3.8% (as of July 1, 2007).

The Bank preserved its positions on the market of individuals’ funds - Ukrsotsbank’s share made 4.8%, which corresponds to the fifth position in the rating of Ukrainian banks. Over H1 2007 the Bank’s net profit made up to UAH 160 million, by the end of 2007 the Bank expects to earn UAH 350—400 million of net profit.

Note:
JSCB “Ukrsotsbank” was established in September 1990. At present, it is among the largest banks in Ukraine. The branch network of the Bank comprises 490 offices – 463 off-balance offices and 27 regional branches. The number of employees exceeds 10 000.
The volume of loans granted to individuals by Ukrsotsbank exceeded UAH 12 million, according to Call Center's preliminary estimate