OREANDA-NEWS. On October 08, 2007 Contact Center of JSCIB “UkrSibbank” became a safe winner being nominated as the “Best Project of Call Center for Financial Sector“ in the "Best Project of Corporate Communication System 2006-2007" contest organized by the “Seti&Business’ magazine, reported the press-centre of UkrSibbank.

“At present, Contact Center of UkrSibbank represent single distribution point of information on promo campaigns and services offered by the Bank. Using all possible communication means: telephone, e-mail, fax, Internet and ensuring the performance quality of the new Contact Center contributes to efficient relationships with clients, provides for prompt response to their current requests and enables to forecast the future ones thus making it possible for the Bank to significantly upgrade customer care standard, said Natalya Izmaylova, Head of Contact Center, JSCIB “UkrSibbank”.

Contemporary Contact Center Cisco IPCC at UkrSibbank resulted from broad and productive cooperation between the Bank and Incom Corporation. The Contact Center is open 24/7, and a client can be advised in Russian, Ukrainian and English. The Contact Center operators process around 3000 calls daily, each fifth call is hands-off operated by IVR system. Using interactive system of voice menu the Bank’s customers can be automatically informed on exchange rates, account balance, outstanding amount, and get details about full range of products and services.