OREANDA-NEWS. April 03, 2008. Halyk Bank is reliable and stable financial institute of the country, which has been successfully operating for the benefit of its customers for 85 years. Halyk Bank is loyal to its development strategy on improving retail services, reported the press-centre of Halyk Bank.

New Halyk Bank branch office was opened at the following address: 11 Kenesari st. ^ Sariarka av, Astana. This office is located at the developing city district and our Bank actively growing together with young capital offers a wide range of retail services. Utility payments, budget payments, money transfers, exchange transactions and other are available there.

The Bank wide branch network is expanding comparable with growth rates of our capital. Remaining reliable and stable for more than eight decades, Halyk Bank and Astana will jointly celebrate their anniversaries this year.

Our main target is to create the most comfortable conditions aimed at rendering services to our clients in the most qualitative way, besides we don’t forget to introduce and actively use the latest achievements and developments in IT sphere.

We were the first in banking sector to deploy NEMO-Q electronic queue management system, specially developed for the benefit of customers and successfully introduced already in 65 countries worldwide.

The Bank was the first to launch this system in Kazakhstan in 2003. Only for the last half year three new Bank branches equipped with this system have been opened in Astana and the Bank is planning to open as many again.

The system intended to ensure rendering of qualitative retail services in the most possible comfortable way, has entirely proven our expectations. The main issues relating to customers’ servicing in Banks, such as, queuing, absence of waiting area, impossibility of confidential client contact with the Bank employee because of people standing nearby.

The System is operating in easy and convenient way.

Automated machine (dispenser) located at the entry and equipped with six keys for step-by-step advising how to make system requests and offering the following basic bank transactions:

- Loan extension;

- Plastic card issue;

- Term deposit;

- Currency exchange;

- Cash withdrawal. Credit repayment;

- Other transactions (pension, utility services, taxes).

By pressing key the Client will choose required operation and receive a ticket with his queue number. When calling the client, main indicator will display the client’s ticket number specifying operational desk where the client should apply.

Extra Conveniences.
For better convenience while awaiting number, the client will be offered a waiting area with comfortable chairs and varied Bank information displayed.

Confidentiality.
Confidentiality of banking services is another advantage of new system: only one client will be serviced at operational desk with an opportunity to settle his financial issues with the bank employee in a private manner.

E-queue system is supported by new team of branch managers providing product-wise segregation of client service area. The Branch managers will deal with opening deposits, plastic cards issuing, crediting salary project participants. The head cashiers will carry out cash-settlement transactions in main operation room.

For Your information. Today 6 branches in Astana use this system with another one to open soon. For convenience of its clients the Bank is creating Halyk-24 self-service areas to provide 24 hours access to banking. ATMs and multimedia kiosks will be placed there. 27 multimedia machines have been already installed with an option of loan repayment, making various payments, money transfer transactions, getting Extracts from Accumulative Pension Fund. These machines are easy-to-operate and equipped with touch screen allowing to save time for making required transactions. By the end 2008 172 ATMs and 48 multi- kiosks will be available in Astana.