OREANDA-NEWS  On 06 March was announced, that FAS Russia published press-release of  "FAS Russia' informational work".

"Up to 80% of petitioners are "rather satisfied" or "fully satisfied" with the quality of work of the officers of FAS Russia", - said Oleg Shestoperov, the Deputy General Director of the "National Institute for Systemic Research of the Issues of Entrepreneurship" Autonomous Non-Commercial Organization (NISIPP), at the annual Collegium of the Federal Antimonopoly Service.

These and other data, presented by the NISIPP expert, were obtained through a survey, carried out by the Institute as part of the project "Developing the sectoral target programme of FAS Russia "Improving the quality of execution of public functions and providing public services".

Researchers questioned 300 "direct users of the FAS Russia's functions": individuals and entrepreneurs that were in direct contact with the central office and regional offices of FAS Russia in 2007 - the first six months of 2008. The survey covered ten Russian regions (Moscow, St Petersburg, the Bryanks region, the Penza region, the Yaroslavl' region, the Chuvashia Republic, and others).

In 2007 NISIPP surveys were based on the Register of Economic Entities with the Market Share over 35%, and data in public access. In 2008 researchers used the case database provided by FAS Russia. In 2007 respondents were mainly commercial entities while in 2008, due to FAS Russia's support, respondents also included governmental agencies and physical persons. The list of studied procedures in both surveys was comparable.

The survey showed that nearly two thirds of the respondents were aware of the administrative regulations for executing public functions by the officers of FAS Russia. As the sources of information around 80% of respondents named the specialized legal databases, more than 20% - the web sites of the regional offices of FAS Russia, a little less than 60% - the central web-site of FAS Russia, and less than 5% - the information stands of the regional offices of FAS Russia, etc.

Among those familiar with the texts of the administrative regulations, 62% of the respondents said that in general found them understandable. Among the problems associated with the administrative regulations the respondents listed their "heavy" language and possible ambiguous interpretation of some provisions. It appeared that FAS Russia's officers rarely refer to the administrative regulations (only 40% of the respondents said that FAS Russia's officers referred to the administrative regulations communicating with the respondents).

Around 12% of the respondents stated that FAS breached the terms and procedures interacting with the respondents.

According to Oleg Shestoperov, to a certain extent the image of the FAS Russia's work is still distorted: many respondents did not always interpret the tasks of FAS Russia correctly. In this connection the expert advised the Antimonopoly Service to expand and strengthen its information activities, especially by its regional offices.