OREANDA-NEWS. July 23, 2009. ROSNO’s Privolzh’e Directorate has made one more step to improve customer service quality and achieve higher degree of the clients’ comfort in communication with the company: a new ROSNO’s central office has been opened in the Republic of Bashkortostan, a second office in Ufa where the company’s insurance products are sold, reported the press-centre of ROSNO.

The new office of the branch Ural-ROSNO is located in the downtown Ufa. Its area is one and a half times as much as the previous premise, accommodating the branch’s selling and servicing divisions.

A special guest parking lot has been allotted to clients. The office features a spacious customer service area equipped and furnished in accordance with the recently renovated customer service area in ROSNO’s Moscow head office, already highly appreciated by clients. "When creating an office of a new format offering more comfortable environment and more accessible location, we were guided by the positive experience of our colleagues from Moscow and paid much attention to the wishes and comments of our clients", noted Mr. Andrei Saratov, head of the branch Ural-ROSNO.

The new office of the branch Ural-ROSNO will offer its retail and corporate clients a full range of insurance services, including VMI, insurance coverage of civil liability (including professional liability), property insurance, transport insurance, agricultural insurance, as well as collective accident and sickness insurance. Insurants will be able to obtain exhaustive advice on all ROSNO products and invite an agent to visit them at home or in office.

The previous premise will now accommodate the office of a selling division — the company’s agency. Thus, the sales network for ROSNO insurance products in the Republic of Bashkortostan is now represented by five offices (two in Ufa, one in Salavat, one in Sterlitamak, and one in Neftekamsk).