OREANDA-NEWS. February 15, 2010. The SMS notification system implemented by ROSNO enables providing clients with an efficient information support and improving service quality, reported the press-centre of ROSNO.

The insurer’s practical experience shows that, when contacting the call centre, clients are not always comfortable with writing or memorizing important information. Therefore, clients sometimes have to make repeated callbacks to get the same information once again. To save the clients’ time and avoid additional inconveniences in a situation stressful for them (for example, in case of a traffic collision), ROSNO’s call centre employees will now be able to notify insurants on a range of issues via SMS. The new service is already being used in the most popular insurance fields, such as motor insurance and VMI.

For example, during settlement of an insured accident, an operator will send to the client a phone number of an average commissioner, addresses and phone numbers of car repair stations, addresses of clinics, date and time of the scheduled medical consultation in the outpatient clinic, etc.

Upon request from the client, he or she may also receive the following reference information: addresses of the nearest ROSNO offices where the client may purchase an insurance policy or settle an insured accident, insurance policy number, current state of the contract, contacts of the personal manager, information about special offers and actual offers, etc.

For the clients’ convenience, this communication channel will be used to convey the following important information: reminder about the approaching deadline for the next payment, overdue amounts (if any), approaching date of contract prolongation, notification about the settlement status of an insured accident, etc.

"We are certain that this innovation will be appreciated by our insurants, and they will be pleased by its convenience. The rich and successful record in using client SMS notification and support systems has already been accumulated by the majority of telecommunication companies, however, as regards the insurance industry, ROSNO will be one of the pioneers in this respect. SMS service will make it possible, in response to a client’s call, to send the client a brief yet exhaustive information needed to resolve the pressing issues. Therefore, clients will be able to act more efficiently and enjoy the service, the speed and quality whereof would fully satisfy their idea of a perfect insurance service", comments Mr. Anton Gamov, head of ROSNO’s Sales Development and Project Coordination Department.