OREANDA-NEWS. May 31, 2010. Expanding its activities, Lintel, a leading directory inquiry service provider in Lithuania, is planning to employ approximately 200 customer care specialists by the end of this year. The company’s development has been driven by the continuously growing popularity of the services of customer care by phone, the volumes of which grew by more than one fifth over the last year alone.

According to Remigijus Sheris, Director of Lintel, a company belonging to TEO Group, an appropriate approach of the country’s government towards the employers reinvesting their profit in job creation would facilitate more rapid development of the company. 

“Now, only foreign companies, which come to Lithuania and benefit from the tax reliefs financed from taxpayers’ pockets and employ the specialists trained by local companies, get the attention”, - R. Sheris said.

Specialists employed at Lintel’s modernly equipped Call Centres in Vilnius, Kaunas, Klaipeda, Panevezhys and Radvilishkis will be provided training in customer care, service sales, and conflict management.

Last year Lintel won the tenders announced by AB Rytu Skirstomieji Tinklai (Eastern Distribution Networks) and Lietuvos Energija for the provision of customer call handling services. The company provides customer care and telesales services to the country’s biggest companies, such as TEO, Omnitel, Tele2, Maxima LT and others.
 
According to R. Sheris, a significant increase in the popularity of customer care by phone is due to the lessons learnt during the economic recession. “Lithuanian companies have had the opportunity to make sure that the outsourcing of a part of functions, and especially customer care by phone, to external companies allows doing that more efficiently, professionally and with lower costs”, - R. Sheris said.
 
The five Contact Centres of Lintel in Vilnius, Kaunas, Klaipeda, Panevezhys and Radvilishkis are equipped with the modern information system, virtually interconnecting all the Centres, distributing call flows and ensuring that all calls are handled in a timely and quality manner.
 
At present, the company employs more than 900 people, who during the last year answered 13.5 million calls. The year 2009 revenue of Lintel amounted to LTL 41.8 million, an increase by 6% over the revenue of LTL 39.5 million in 2008. The revenue from Contact Centre services alone increased during the last year by 21% up to LTL 29.4 million.