OREANDA-NEWS. November 18, 2010. World Quality Day is celebrated in this country and in the whole world. For the first time it was celebrated in 1989, and since then this holiday has been celebrated every second Thursday of November at KAMAZ.

World Quality Day aims to raise the significance of high quality of products and services, and also to attract attention to quality problems because they are related to an ability to satisfy customers’ requirements and meet their expectations.

A management quality system efficiently functioning at the enterprise is one of the factors required to manufacture a product of high quality which will meet a customer’s wishes. The quality management system is a key tool with the help of which one can improve efficiency of work, production standards, strengthen OJSC KAMAZ’s authority and image of a reliable and stable partner.

For 9 months of 2010, OJSC KAMAZ has made great progress improving its production quality in comparison with 2009: the number of claims for replacement of defected OEM products and components decreased by 48.3% and 38.3%, respectively; losses due to rejects reduced by 37.4%; the number of defective KAMAZ vehicles decreased by 18.3%, according to an inspection checkup (the number of defects to 1 checked vehicle). OJSC KAMAZ has got the highest showing among enterprises of the Russian automobile industry in the sphere of quality satisfaction which is 7.25 points according to a ten-point system, and, by the total performance of satisfaction, KAMAZ outstripped even foreign producers.