OREANDA-NEWS. February 14, 2011.  One of the Bank of Moscow’s long-term strategic development tasks is to increase its business efficiency by optimising the work of its offices. Within the scope of this project, the Bank is developing a system for making its branches in Moscow and regional offices more efficient by applying the Lean methodology. The technology is designed to raise labour productivity and cut costs.

Since the Lean technology was launched in Moscow branches in 2008 and rolled out to the Bank’s regional back-up offices in 2009-2010, most operations have been centralised and automated, allowing a 46% increase in sales point labour productivity.

In addition, implementation of the project has resulted in over 90% of payments being made by corporate clients via electronic channels, and over 90% of operations to pay off loans and deposit funds on card accounts of individuals being performed in the automated self-service zone equipped with ATMs with a cash receipt function.

During project implementation, 30% of the personnel previously engaged in performing operations that are now, to a considerable extent, carried out automatically or remotely were released, with many of these Bank staff now being employed in selling the Bank’s services and providing higher quality client services.

Within the scope of the given project, a mechanism has been set up within the Bank of Moscow for cutting costs even further: a group of specialists has been trained in the Lean methodology and the principles of work organisation in accordance with the project to optimise the Bank’s operations in line with the most advanced standards.