UkrSibbank Named No.1 Client Services Provider of 2011
OREANDA-NEWS. February 14, 2012. “People’s Choice”, a public rating by Banki.ua, recognized UkrSibbank BNP Paribas Group as the best provider of first-rate client services in Ukraine in 2011, reported the press-centre of UkrSibbank.
A number of banks had their services rated on the basis of negative and positive reviews that their clients posted on the Banki.ua website. Only genuine comments confirming that clients actually banked with a certain institution were considered, while those failing to meet this criterion were rejected. As a result, UkrSibbank finished first, outscoring other banks by the number of positive reviews.
“Client opinions are of key importance to us, which is why we are constantly working to improve the quality of our services. For the convenience of our clients, we are implementing cutting-edge technologies, opening new state-of-the-art branches, and offering new service channels, such as the Internet, multifunctional ATMs and kiosks, contact centers, etc. We strive to ensure the comfort and financial wellbeing of our clients by offering banking products and services that suit their interests best,” said Konstantyn Lezhnin, Deputy Chairman of the Management Board of UkrSibbank BNP Paribas Group.