OREANDA-NEWS. January 16, 2013. Dallas, TX, and Mumbai, India: Aegis Limited, a global outsourcing and technology services company and part of the USD 27 billion Essar Group, announced today that it was one of 18 global outsourcing companies to be evaluated in Gartner Inc’s 2012 Magic Quadrant for Customer Management Contact Center BPO, Worldwide, in a report published on 24 December 2012, by TJ Singh and Johan Jacobs.

The 2012 Gartner report evaluates service providers based on their global Customer Management Contact Centre BPO capabilities across the Americas, EMEA and Asia/Pacific. Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.

As per the report - Companies considered for evaluation in this research act as advisors, and provide implementation and management services that encompass most or all levels of a CM contact center BPO services. The scope of services includes the management of service provider employees to the delivery of CM contact center BPO services to the management of customer experience.

Sandip Sen, Global CEO at Aegis said ‘’We believe the 3rd consecutive year of Aegis being positioned in the Gartner Magic Quadrant for the CM Contact Centre BPO, Worldwide is testimony to our ability in the seamless delivery of end-to-end Customer Lifecycle Management services. At Aegis, our deep domain and technology expertise along with global delivery model is shaping the next generation multi-channel customer experience services. “

Aegis has made significant investments in vertical industry markets and customer experience management, such as its partnership with Customer Operations Performance Centre (COPC), to add measurable business value to its customers.

The company has more than 55,000 employees based in 56 centers across 13 countries. Its primary focus is on vertical industry markets, including telecommunications, financial services, healthcare, and travel and hospitality.

About the Magic Quadrant

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