OREANDA-NEWS. Ricoh continues to be positioned as a Leader in Worldwide Managed Print Services (MPS), according to the new "IDC MarketScape: Worldwide Managed Print and Document Services 2013 Hardcopy Vendor Analysis." Ricoh has been named a Leader in all three of the reports published to date.

Published on July 22 and authored by IDC analysts Holly Muscolino and Terry Frazier, the IDC MarketScape features a comprehensive assessment of Ricoh and documents positive feedback from customers: "In customer interviews Ricoh was noted for the quality of its people and strong service. Ricoh's customer references came from Europe, the US and Latin America, demonstrating the company's global footprint and market presence."

While many MPS offerings focus tightly on devices and print management, Ricoh's MPS are delivered as part of its Ricoh Managed Document Services™ (Ricoh MDS). Ricoh MDS employs a holistic, five-phased Adaptive Model. This approach provides a unique and more complete MDS solution for each customer, a solution that addresses the entire landscape of business critical information, including its input (capture), processing (workflow) and output (distribution), whether paper-based or electronic.

Ricoh MDS help improve performance for a growing number of organizations as they digitize information, streamline workflows and more quickly deliver the right information to the right people at the right time.

In addition to the IDC report, Gartner positioned Ricoh in the 'Leaders Quadrant' in their annual "Magic Quadrant: Managed Print Services Worldwide" report; and ranked Ricoh in the top three globally in the 2012 "Competitive Landscape: Managed Print Services, Worldwide." Ricoh was also named a Leader in the "The Forrester Wave™: Managed Print Services, Q2 2012" report. Forrester gave Ricoh and its Managed Document Services (MDS) program the highest possible marks in "technology and solution ownership," "enterprise print support," and "MPS market experience." And most recently, Ricoh was named a market leader in a report from Quocirca entitled "Managed Print Services (MPS) Landscape, 2013."