OREANDA-NEWS. NTT Communications Corporation (NTT Com) announced today that it agreed with 25 of its global telecommunications-carrier partners on a number of policies to further improve its Arcstar(tm) global network service quality during the Arcstar Carrier Forum 2014, which took place in Tokyo on March 5 and 6.

The Arcstar Carrier Forum is an international conference organized by NTT Com to consider strategies for strengthening Arcstar-branded managed network services for multinational corporations. Arcstar(tm) global network services include IP-VPN, e-VLAN, leased line and Arcstar Universal One, a cloud-optimized network service that securely links closed enterprise networks with global cloud services.

During this year's conference, which focused on improving customer satisfaction, the parties agreed to increase availability, decrease failure rates and strive for a number of other improvements. NTT Com looks forward to cooperating with global carriers in these initiatives, ultimately to further elevate customer satisfaction.

This is the 11th forum since 2000 that NTT Com has organized in Japan for partner carriers from around the world.

In discussing this year's major theme, "Enhancing Customer Experience," the participants considered how to improve quality in terms of global network service layout, formulation, operation and maintenance. As a new addition to the forum, customers joined a panel to talk about what they expect of NTT Com and its partner carriers, after which a discussion was held to consider how these expectations could be met.

In a group working session, participants discussed improvements to obtain best practices by studying their respective procedures and key performance indicators (KPIs). Various suggestions introduced during the forum are expected to serve as stepping stones to improvement.

NTT Com outlined the KPIs that it considers most important and presented awards for outstanding quality-enhancement practices and achievements.