OREANDA-NEWS. Tele2, an alternative mobile operator, has summed up results of the federal program on protection against mobile fraud in 2014. Over this period, the time needed to solve subscriber’s query decreased 6-fold compared to last year.

In 2014 employees of the Tele2 call centre accepted and processed 17640 complaints about different kinds of fraud. Time needed to consider a query reduced 6-fold and totaled 4 hours on average. Most messages came from alleged banks reporting on blocking of plastic cards (20%), other SMS reported on funds transferred by mistake (12%) and emergencies involving closed ones (5%). Junk mails accounted for 63% of all unwanted messages.

In 2013, only 61 clients filed their complaints about the use of a fraudulent scheme called Wangiri when criminals lure subscribers into dialing a certain number. The company investigated every reported case of fraud and blocked senders’ numbers. However, criminals continue elaborating new fraud schemes. Tele2 subscribers started receiving calls from the unknown numbers with information about wins or requests to report an access code to the personal Tele2 account.

Tele2 joined the federal program on protection against mobile fraud to block fraudulent and advertising traffic. Besides, the company is daily monitoring unsolicited SMS in the regions where it registered a maximum number of subscribers’ complaints last year: in Samara, Astrakhan, Volgograd, Kostroma and Kurgan regions.

In October 2014 Tele2 launched a free-toll service Antispam SMS that allows blocking any incoming messages by any sender. In order to connect, it is enough just to send a free-toll message to 345 by having indicated a name and a number of unsolicited SMS (+79ххххххххх, Taxi376).