11.09.2015, 14:09
Xerox Expands Lifeline Call Center in Fresno
OREANDA-NEWS. As part of an expansion of services, the Xerox-operated call center for California’s LifeLine program is looking to hire more than 30 bilingual customer service representatives.
The California LifeLine Program (California LifeLine) is a state program that provides discounted home phone and cell phone services to eligible households. The California LifeLine discounts help consumers lower the cost of their phone bills. The program serves 2.2 million customers statewide
“The LifeLine program continues to reach more people whose first language is not English. We need to expand our capabilities to communicate effectively,” said Maureen Kenihan, manager, LifeLine Call Center, Xerox.
The center, which recently moved into a new facility in Fresno, is seeking applicants who can speak English and one of the following Asian dialects: Cantonese, Mandarin, Tagalog, Japanese, Hmong, Korean or Vietnamese.
Located in Fresno, the new facility is designed specifically for call center operations. It has state of the art seating for call center work, space to expand, and a better infrastructure network to handle more calls.
Xerox currently employs nearly 5,000 people in California. In addition to operating the California LifeLine Program, Xerox Public Sector Solutions processes millions of transactions for the state’s Medi-Cal program, provides statewide Electronic Benefit Transfer (EBT) services for California’s Department of Social Services; operates parking and transportation management programs in Los Angeles and San Francisco, and manages the Los Angeles fire and police pension program and California Child Support State Disbursement Unit, among others.
About Xerox
Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. We conduct business in 180 countries, and our more than 130,000 employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients – and their customers.
The California LifeLine Program (California LifeLine) is a state program that provides discounted home phone and cell phone services to eligible households. The California LifeLine discounts help consumers lower the cost of their phone bills. The program serves 2.2 million customers statewide
“The LifeLine program continues to reach more people whose first language is not English. We need to expand our capabilities to communicate effectively,” said Maureen Kenihan, manager, LifeLine Call Center, Xerox.
The center, which recently moved into a new facility in Fresno, is seeking applicants who can speak English and one of the following Asian dialects: Cantonese, Mandarin, Tagalog, Japanese, Hmong, Korean or Vietnamese.
Located in Fresno, the new facility is designed specifically for call center operations. It has state of the art seating for call center work, space to expand, and a better infrastructure network to handle more calls.
Xerox currently employs nearly 5,000 people in California. In addition to operating the California LifeLine Program, Xerox Public Sector Solutions processes millions of transactions for the state’s Medi-Cal program, provides statewide Electronic Benefit Transfer (EBT) services for California’s Department of Social Services; operates parking and transportation management programs in Los Angeles and San Francisco, and manages the Los Angeles fire and police pension program and California Child Support State Disbursement Unit, among others.
About Xerox
Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. We conduct business in 180 countries, and our more than 130,000 employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients – and their customers.
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