OREANDA-NEWS. On 12 February 2009 was announced, that OJSC Insurance Company "Universalna" had implemented the Call processing center by the company "National Electronic Communications" (NATEC). Specialists of the NATEC has developed and implemented the project "Call center" on the communication platform of multimedia system NEC NEAX 2000IPC.

The software solution on the basis of Widecoup Telemarket, which will enable to maintain records of the insured parties, the amounts of coverage etc, has been implemented for automation of the contacts servicing under the projects "Med. Assistance", "Tech. Assistance", "Information line"

Providing the client card with the necessary data during the call, the quick search of the necessary medical institution and other information will significantly decrease time for the calls servicing and will increase the information value of the doctors’ consultations. The center specialists also have the opportunity to receive the quick information regarding the monitoring of insured parties.

"Our company has always worked on improvement of the quality of client servicing. This equipment and software will enable "Universalna" with the opportunity to plan the workload so there wouldn’t be any call without reply, making the communication more convenient" — noticed Ekaterina Fastykovska, acting Director of the Contact Center of Insurance Company "Universalna".

Widecoup Telemarket has been integrated with АТС NEC NEAX 2000IPC of the Head office of Insurance Company "Universalna" in Kyiv.

According to Mr. Sergiy Polovnikov, CEO of "NATEC": "Our company has long and successfully been working with the insurance market players. We understand the tasks of our clients and can solve them quickly. I’m sure that the Call processing center at "Universalna" will become the effective solution and justify the investments made".

The company "National Electronic Communications" is the telecommunication solutions provider, the partner of NEC Corporation in Ukraine and software developer for call processing centers, billing systems, automation systems for telemarketing and control of contacts processing.