OREANDA-NEWS. November 25, 2009. On November 2009, Sibirtelecom announced the commercial launch of the Company’s single call-center.

The biggest call-center in Siberia was constructed for 1.5 years. By implementing this project, Sibirtelecom prepared a common platform for providing inquiry services to subscribers in all over Siberian Federal District. Today this project does not have any analogs in the Region in its architecture and technological effectiveness.  The center capacities are designed for servicing up to 300 thousand calls a day.  At present, the Company has fulfilled the first stage of the project and has made one “core” for managing and processing subscriber calls incoming from the District in Novosibirsk. In the next stage, the hardware and software complex of the call center will unite all inquiry services of the Company located in 11 regions of the Siberian Federal District.

“The project is very important for the Company, which makes it possible to increase the quality and efficiency of our services,” said Ivan Dadykin, General Director of Sibirtelecom. “It is a large-scale project in geography and amount of investments: construction costs exceeded 100 mln rubles. But we are sure that these funds will be repaid with interest, and the work with customers will rise at a higher quality level. A subscriber will easier find and receive information, won’t need to remember many phone numbers of the Company’s inquiry services. Being in any Siberian region, a subscriber can dial a common number of the call-center to receive necessary information. In this case, despite a vast territory of Siberia, neither efficiency, nor quality will worsen; the clear standards of customer servicing are provided."  

The call-center is based on the latest technologies and observation of unified quality standards of call processing, recording, and storage of all calls incoming from citizens.  The center function is the efficient subscriber service with the clearly scheduled answering time and the common network architecture that takes into account a specific character of the region.  Over 650 specialists of the Company are planned to be involved in subscriber servicing. At the present time, the call-center platform has one access number “11800” for all questions, besides the inquiry services about the company services, the state of personal account and settlements with Sibirtelecom subscribers have been transferred under the control of the center.