OREANDA-NEWS. April 19, 2010. The new standard includes unified requirements to professional skills and conduct of CenterTelecom employees' involved in provision of telephone services. A list of criteria of high quality servicing has been compiled; a procedure of the services' quality assessment has been also developed.  All requirements and rules of interactions with the company's customers have been established in line with CenterTelecom's mission and goals.

Ruslan Dolgushin, Deputy General Director, Commercial Director, CenterTelecom, pointed out: "Compliance with requirements of the new standard is mandatory for all branches of CenterTelecom. It will allow us to guarantee provision of high quality services to our customers in all the territory where the company operates. This is one of the most important factors for development of a customer oriented strategy for any company."

CenterTelecom upgrades its customer relations system paying special attention to improvement of the services' quality which represents a basic advantage in the course of building of long term cooperation with the company's customers and formation of their loyalty to CenterTelecom. The new standard has been developed in the course of implementation of the company's quality management system. In the near future it is planned to approve new requirements to the quality of services provided by CenterTelecom's sales and maintenance centers.