OREANDA-NEWS. November 16, 2011. ROSNO Insurance Company has conducted the annual survey of International Broker loyalty and satisfaction with partnership with Allianz Eurasia Companies. Allianz Ukraine Ins.Co. took the first place among companies of the Group in the international broker satisfaction rating.

The survey covered international brokers, who worked with the company on the insurance market in 2011. Partners were asked to define the most important factors when choosing an insurance company, as well as to assess insurers by these criteria. Among the most significant factors, according to the brokers, is request handling efficiency, product quality, claim settlement velocity and quality. By these criteria, Allianz Ukraine got on top of the final broker satisfaction rating.

The growth of broker satisfaction with Allianz Ukraine's work, in its turn, enabled growth of NPS (net promoter score). All brokers were asked the following question: "How likely is itthatyou will recommend the company to your colleagues as a partner?" Based on the difference between the number of brokers ready to recommend the company to their colleagues and the critics, who are not ready to recommend, the international broker net promoter score (NPS) has been calculated. It totaled 86% (+11% growth compared to the same period 2010).

According to brokers, Allianz Ukraine Ins.Co. has managed to achieve such results mainly due to the improvement of customer service efficiency and communications.

"Every day the company is taking effort to ensure that our customers and partners feel comfortable working with us. The broker sales channel is one of the key channels for our company and we are trying to meet the expectations of our partners, both as to request handling velocity, and as to the required scope of insurance coverage for each specific customer. The survey conducted doesn't only show that we've already done a lot, but also the aspects, which still need to be improved. I would like to thank our partners for their support and trust and assure them we are not going to be satisfied with what we have already achieved" – mentioned Valentin Glazov, Broker Manager at Allianz Ukraine.