OREANDA-NEWS. March 02, 2012. Reliance Infrastructure Ltd. (RInfra) has launched new online Customer Care initiative, 'Energy Manager', for its 2.6 Million Mumbai suburban consumers.

The new customer care initiative, 'Energy Manager', will empower suburban consumers to calculate savings made on their power bills by resorting to the stringent energy conservation measures. To achieve this consumer can now set the quantum of savings on each electrical appliance they use at their home. The consumers can also exercise various combinations to maximize their savings in power bills.

Energy conservation is the need of the hour. Consumers regularly complain about the lack of options where they can define how much power they want to save, which all appliances should they choose and what needs to be done to plan and achieve power saving targets.

RInfra, being a consumer centric organization launched this indigenously designed user friendly, hassle free online tool, 'Energy Manager'- based on the feedback received from the consumers. 'Energy Manager' is now a guiding tool for consumers to address their power saving queries and achieve targeted savings in power.

RInfra's 'Energy Manager' will not only assist consumers in setting up their power saving targets, but will also assist them in choosing various energy efficient appliances and gadgets that will help them in meeting the target.

Power consumptions of appliances mentioned on 'Energy Manager' will be same as declared by the manufacturers and Bureau of Energy Efficiency (BEE).

Consumers, who wish to derive benefits of the new online tool, will have to follow the following simple steps.

While commenting on the occasion, Reliance Infrastructure Ltd. Spokesperson, said, "As a responsible Corporate Citizen, RInfra keeps implementing technologies that empower consumers to plan their energy usage and contribute in energy conservation. 'Energy Manager' is one such consumer empowerment initiative, where our consumers will have options to plan their energy usage, choose energy efficient appliances and monitor energy savings. Launched for the first time in India, this online tool will also help our customer-care personnel to enlighten consumers towards applicable energy efficiency tips."

Known for implementing consumer friendly technologies in power distribution, RInfra has implemented several leading IT based consumer centric services like - mobile website, pay as you go using mobile website, web My Account, E-Courtesy' - Automated follow- up mail service for information sought; Centralized web / email handling desk; Complaints registration and closure alerts, Pull SMS services through the short code 5545464, etc.

RInfra is the largest power distribution company in Mumbai with the licensed distribution area spread over 400 Sq. Kms. in suburbs and surrounding areas of Mumbai. It is supplying power to around 2.6 millions consumers. Company has been recently mandated to distribute electricity for next 25 years, i.e., till 14th August 2036.