OREANDA-NEWS. October 23, 2012. GE Capital Fleet ServicesЃf U.S. maintenance control center, located in Eden Prairie, Minn., has been certified as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the service and support industry.

The Center of Excellence certification is awarded to customer service call centers that rank in the top 10 percent as surveyed for efficiency and effectiveness. GE Capital Fleet Services received this recognition for its demonstration of superior performance on both cost-related metrics and quality-related metrics compared with its industry peers.

Through its maintenance control center, GE Capital Fleet Services provides 24/7 support to its customersЃf fleet managers and drivers, helping them control costs, enhance driver productivity, obtain necessary financing, and manage and maintain their fleets.

ЃgWe are pleased and honored to receive such an award, as it recognizes the tremendous efforts put forth by our fleet services experts and the relationships we have with our customers,Ѓh said Ed Faulstick, operations leader, GE Capital Fleet Services. ЃgOur primary objective is to consistently provide great customer service by offering the support and industry expertise that allows our customers to effectively achieve their goals.Ѓh

GE Capital Fleet Services met stringent criteria established by independent researchers to earn the Center of Excellence designation. Key criteria include customer satisfaction, service level standards, resources, employee training, leadership, process management and operational efficiency. These measures were tracked through live call monitoring, the evaluation of performance metrics and team focus groups, and by contacting GE Capital Fleet ServicesЃf customers for direct feedback.

ЃgThe certification of GE Capital Fleet Services is a direct result of its leadershipЃfs commitment to balancing costЃ]effective service solutions with bestЃ]inЃ]class service performance. It is an achievement of distinction. The obvious beneficiaries of this commitment are the centerЃfs customers, employees, and shareholders,Ѓh said Bruce Belfiore, CEO of BenchmarkPortal and senior research executive at the Center for Customer-Driven Quality that was founded at Purdue University.