OREANDA-NEWS. February 26, 2013. In October 2012, ProCredit Bank launched its One-Stop Banking initiative, with the aim of setting up “quick service zones” in all branch offices by the end of 2013. This new approach to customer service is designed to allow clients to carry out all of their banking activities in one place, with one client adviser – in one go.

In other words, because all standard banking operations can be conducted in the quick service zone, it will no longer be necessary for customers to go between a client adviser and the cash box. This change will significantly reduce the time spent on standard cash transactions. To date, the initiative has been implemented at 15 ProCredit Bank branches.

In the quick service zone, customers can open and manage current and card accounts, pay consular fees and exchange currency. Our client adviser workstations are equipped with state-of-the-art cash-handling technology which makes it possible to give advice, fill in the necessary documents and carry out cash transactions up to UAH 8,000 in a matter of minutes.

ProCredit Bank keeps up with the innovations in the banking sector and pays close attention to the needs of its customers. As a German bank, ProCredit strives to continually improve its technology-based banking services in order to uphold its high standards of customer service.