OREANDA-NEWS. Aegis Limited, a leading outsourcing and technology services company and part of the USD 27 billion conglomerate Essar, announced that it has been ranked 12th in the International Association of Outsourcing Professionals (IAOP) 2013 Global Outsourcing 100. Aegis has moved up the charts of the Global Outsourcing 100® rankings from 26th in 2009 to 12th in 2013. The Global Outsourcing 100 list serves as the essential industry reference of innovative outsourcing services companies in the world.

The Global Outsourcing 100, in its eighth year currently, is an annual ranking by IAOP of the world's best outsourcing service providers and serves as an essential reference for companies seeking new and expanded relationships with the best outsourcing services providers. The applications sent by service providers are judged by an independent panel of experienced outsourcing buyers on four critical characteristics – size and growth, customer references, organizational competencies and management capabilities.

Other than being cast as a Leader in the 2013 Global Outsourcing 100, Aegis is also cited in various sub-categories in the 2013 listings

Leaders in Number of Employees Globally

Best CSR in Outsourcing

Best 20 Leaders in Healthcare

Best 20 Leaders in Telecommunications

Best 20 Leaders in Customer Relationship Management Services

Best 20 Companies in Financial Management Services

Best 10 Companies in Australia/New Zealand

Best 20 Leaders in USA

Best 20 Companies in India

"Our strategy of placing customer experience management at the center of our business is clearly taking us places. At Aegis, the art of managing, enabling, extending and enhancing customer experiences across multiple channels is at the core of our solutions portfolio. We see customer experience as a powerful transformation lever for any organization, and we can architect a multidisciplinary solution that's best suited for our clients, right from strategy to execution" said Mr Sandip Sen, Global CEO, Aegis Limited.

Aegis' consistently rising trajectory on this list is an outcome of strong client references before the IAOP panel as well as its winning customer experience strategy. The company continues to invest in innovation and look at moving up the value-chain with transformational business process services and vertical specific back office solutions to further enable clients meet their corporate goals.

"As applicants continually raise the bar and as the outsourcing industry continues to grow and mature in many markets, competition is tougher," said Mr Jag Dalal, Managing Director of Thought Leadership, IAOP and chairman of the judges' panel. "Being named as a leader in The Global Outsourcing 100 is a great achievement, particularly given the strong competition, and we are proud to recognize Aegis for their excellence."