OREANDA-NEWS. Tata Power, India's largest integrated power utility has redefined customer convenience for its Mumbai consumers by offering a host of bill payment options. Consumers now have a wide variety of choice wherein they can make payments with just a click of a button to dropping their payments at conveniently located outlets especially created for bill collection.

Long gone are the days when a consumer had to stand in line for hours to pay their electricity bills. Tata Power has redefined customer service in the city from the time it has been allowed to distribute power to the consumers in Mumbai. Offering a plethora of services for customer's convenience, Tata Power consumers can make payments through neighbourhood convenience stores (Suvidhaa outlets), Itz cash card payments, advance bill payment options, online payments, over the counter payments in all ICICI branches, drop box payments, payments at all customer relation centres, and many more, in the city of Mumbai. With the introduction of these services, payment of the electricity bills is no longer a hassle for Tata Power customers as they can choose their preferred mode and make their payments as per their convenience.

Suvidhaa payment facility allows Tata Power customers to make their bill payment at their neighbourhood convenience stores which are Suvidhaa franchisees. Suvidhaa appoints local neighbourhood stores including grocery stores, medical stores, travel agents, and cyber cafes as its franchisees to offer such services to the customers. Customers can walk into a Suvidhaa outlet anywhere across the city and enjoy the bill payment service by making cash payments.

Tata Power customers can also make their bill payment anywhere, anytime at their convenience with Itz Cash Card. This facility not only provides them with the option to pay their bill online from the comfort of their home or office, but also to use Itz Cash World outlets of their choice.

Commenting on the above initiatives, S Padmanabhan, executive director, operations, Tata Power said, “Customer service plays an important role at Tata Power. We believe customer is a king and his/her needs will always take precedence. Like always, the company will stay committed to delivering superior service to its customers.”

Tata Power has brought many such conveniences for its Mumbai customers in the area of customer care. Taking its sustainable initiatives to the next level, Tata Power also urges its consumers to contribute towards nature by giving them the choice to say no to paper bills. E-bills don't just help the environment - they help consumers, too. Advantages of opting for e-bill are: Customers can receive e-mail notification when an e-bill is available and view it prior to submitting payment. It's secure and confidential. There's additional time to review and pay a bill prior to the due date since there are no delays from standard mail delivery. Online payment options make paying a bill easy and convenient.