OREANDA-NEWS. August 16, 2013. Ukraine International Airlines present apologies to passengers who had to wait for their luggage in the baggage claim area at Boryspil airport for a long time or whose baggage arrived late to the final destination.

Given the considerable growth of passenger traffic that has exceeded capacity of Terminal F of Boryspil airport, at the end of May 2013 UIA transferred all its international scheduled flights to Terminal D. Such sharp traffic increase required an adequate expansion of technological capacities from the airport and companies providing ground handling for UIA passengers and fleet, as well as well coordinated team work.

“Despite having been informed about the summer flight timetable in advance, the management of handling company Swissport Ukraine (now – INTERAVIA), which provides UIA baggage handling services at Boryspil airport, has failed to adequately assess the extent and rate of the airline’s traffic growth and to ensure the necessary infrastructure in time. As a result, existing technological capacities fail to meet peak-hour demands”, says Anton Borysiuk, UIA vice-president, service and logistics. “Unfortunately, we have not got any support from the previous Boryspil airport management in terms of ensuring proper service infrastructure at Terminal D of Boryspil airport. Thus, the airline and our passengers became victims of business planning faults made by handling companies as well as passivity of the previous management of the base airport. We consider this situation unacceptable and make every effort to address it.”

In particular, INTERAVIA company providing UIA a range of services on aircraft maintenance and baggage handling invested in the purchase of special equipment, which will ensure timely delivery and unloading of baggage on a race track.

UIA also managed to establish efficient interaction with the Boryspil airport new management, whose professionalism and constructive position made it possible to agree a united approach to resolving existing problems, including baggage delays and late delivery.

UIA management believes that coordinated joint efforts of the airline, airport and handling companies will allow to fully remedying the situation in the near future.