OREANDA-NEWS. Ingosstrakh Insurance Company has completed compensation payments to the aggrieved customers of RV World LLC Tour Operator, which announced termination of its operations in July 2014. A total of 59 applications from 115 tourists, for the total amount of RUB 12,552,898.45, were registered. The settlement of all 59 applications submitted to Ingosstrakh Insurance Company was effected within the established time limit upon the receipt of the supporting documents required by the law.

Upon the consideration of the applications, 55 claims from 110 customers of the tour operator were satisfied, the total amount paid pursuant to the claims amounting to RUB 11,877,068.97. 4 claims on behalf of five tourists, totaling RUB 675,829.48, were rejected due to the fact that the reported cases were not covered by the insurance terms.

About 50% of the aggrieved customers were from Moscow and the Moscow Region. Applications were also received from tourists from Khabarovsk, Vladivostok, Voronezh, Belgorod, Volgograd, Omsk, Surgut, as well as from other regions of the Russian Federation.

RV World LLC Tour Operator suspended its activity on July 25, 2014. The civil liability of the tour operator for failure to perform or improper performance of obligations under contracts of sale of tourist product is insured with Ingosstrakh Insurance Company. The limit of liability under the contract with the RV World LLC is RUB 30 m.

Since 2012 Ingosstrakh Insurance Company paid nearly RUB 160 m in compensation upon the suspension of operations and default of Russian tour operators. Apart from the compensations to the customers of RV World LLC, Ingosstrakh Insurance Company also paid RUB 98.2 m to aggrieved customers of Lanta-Tour Voyage, RUB 28.48 m to those of Cherri Tour, and RUB 20.7 m to the customers of Luzhniki Travel Company.