OREANDA-NEWS. October 11, 2016.
Hurricane Matthew's powerful winds and torrential rains caused a wide
variety of issues in
South Carolina and
North Carolina. Commercial power
outages are widespread and high water remains a concern.
As of 8:00 a.m. today, of the 22,000 Frontier customers impacted by the
loss of commercial power, roughly 18,000 are in service using the
company's backup generator plan. In North Carolina, approximately 600
customers are on generator power due to the loss of commercial power.
"Matthew was a significant hurricane, with winds ranging up to 105 miles
per hour in South Carolina and strong winds, rain and flooding in North
Carolina," said
Mike Flynn, Frontier's Southeast region president. "I am
proud of how our network and emergency response teams performed for our
customers."
Frontier's call forwarding program for customers in South Carolina is
continuing. Residential and business customers can maintain their
connection to their home or business phone using the call forwarding
feature - if it's not part of their Frontier phone services, Frontier
will provide those South Carolina customers the call forwarding feature
free for 30 days. Customers may call 800-921-8101 to request the
call forwarding service. Many customers with bundled services may
already have the feature. Normally the monthly charge for variable call
forwarding for residential customers is \\$3.55 and \\$6.85 for business
customers.
Operations teams in South and North Carolina are assessing the condition
of the network and determining where repairs may be needed due to downed
poles or other storm damage. Beginning today, about 40 reinforcement
technicians from Frontier's Florida operations will assist with
recovery, bringing additional generators to use in locations that need
power while waiting for the main power source to be restored.
Overall, Frontier's network performed exceptionally well. Storm
management provisions implemented by the company's Emergency Response
Center, including the installation of flood gates in vulnerable central
offices and other storm contingencies, protected key elements of the
network and helped maintain service for many customers. Frontier worked
with state Emergency Response team to ensure key governmental officials
had up-to-date information about the storm's impacts to its network.
Commercial power losses are still being experienced in the Carolinas,
with hundreds of thousands without power, according to state safety
officials. This impacts Frontier as well, although Frontier's central
office and network redundancy plans, using backup generator power, are
allowing customers to utilize their telecommunications voice services as
usual. Generally Frontier maintains a three-day supply of fuel for
generators in emergency situations, with plans in place to supplement
that as needed.
Frontier will continue to coordinate with state agencies and the power
companies and address service issues as conditions allow.
About Frontier Communications
Frontier Communications Corporation, a Fortune 500 and S&P 500 company,
is a leader in providing communications services to urban, suburban and
rural communities in 29 states. Frontier offers a variety of services to
residential customers over its fiber-optic and copper networks,
including video, high-speed
internet, advanced
voice and Frontier
Secure digital protection solutions. Frontier
Business Edge offers communications solutions to small, medium and
enterprise businesses. More information about Frontier is available at www.frontier.com.
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