DICC was recently ranked "No. 1 in customer satisfaction" in China’s excavator market
The customer satisfaction poll of China is conducted by the Organizing Committee for the Survey on Customer Satisfaction with Brands in China under the auspices of the People's Daily Market News Center, the China Brand Association, and the Business Council. As such, the survey results are highly regarded throughout the country. In the 2016 survey, DICC was evaluated by Chinese customers particularly favorably in the areas of after-sales services, innovations, and corporate social responsibility. Based on the results of the 2016 survey, DICC was also selected as "an outstanding corporation in the fulfillment of its CSR."
DICC strive to maximize its customers’ satisfaction with its preemptive on-site customer service. In addition to its widespread efforts to build the unique 'DoosanCARE' service brand image among its customers, DICC requires its expert technicians to take care of its special customers, offers regular maintenance services to all its customers regardless of whether they have any problems with their equipment or not, and listens carefully to their opinions about a variety of issues.
In a bid to meet the increasingly sophisticated range of customer demands in the market, DICC has recently launched diverse types of mid-sized excavators, including the economy-type, fuel-efficient-type, and high-performance-type excavators. In addition to its favorable existing warranty conditions, DICC has expanded its warranty period for five major components to three years or 6,000 hours of operation. And, through its efforts to integrate ICT into its construction equipment, DICC has also enabled its customers to access combined services providing GPS, Internet access, remote vehicle diagnostics and accident detection through their mobile devices such as smartphones and tablet PCs.
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